- Managing cross-functional implementation projects of Ellucian Banner SaaS by coordinating tasks, milestones, and deliverables using Smartsheet project plans and Jira agile boards to ensure timely and accurate execution
- Developing and maintained comprehensive technical documentation and SOPs in Confluence, leveraging Scribe AI to capture and standardize workflows across IT, finance, and academic departments for consistent onboarding and training
- Facilitating stakeholder alignment and issue resolution through structured stand-ups, backlog grooming, and risk assessments while integrating user feedback and testing insights into continuous documentation updates and system configurations even during ERP rollout phases and change management
- Configuring and administering Atlassian Jira environments to departmental specifications, including user permissions, workflows, custom fields, and automation rules; while providing ongoing support, troubleshooting issues, and ensuring system stability and performance across various agile projects
- Managing CSS and HTML web content with Modern Campus CMS focused on technical training for stakeholders on Salesforce CRM, Workday HCM, Atlassian suite, Canvas LMS, and Ellucian Banner SaaS
- Designing authorization PDF forms using Adobe Acrobat and documenting business processes with Atlassian Confluence, Microsoft SharePoint, and OneDrive for the organizational knowledge base
- Providing end user support and instruction through SLAs in Atlassian Jira while collaborating closely with Business Analysts and Help Desk to deliver enterprise tech solutions
- Managing CSS and HTML web content with Modern Campus CMS focused on technical training for stakeholders on Salesforce CRM, Workday HCM, Atlassian suite, Canvas LMS, and Ellucian Banner SaaS
- Designing authorization PDF forms using Adobe Acrobat and documenting business processes with Atlassian Confluence, Microsoft SharePoint, and OneDrive for the organizational knowledge base
- Providing end user support and instruction through SLAs in Atlassian Jira while collaborating closely with Business Analysts and Help Desk to deliver enterprise tech solutions
Employer's Website
Agile Project Management Sample: Atlassian Jira + Smartsheet
Instructional Design Sample: Articulate 360
Technical Training Documentation Sample: Scribe AI
Technical Writing Sample: Atlassian Confluence
Cybersecurity Article: Phishing Awareness
Technical Writing Samples: Microsoft Word
Documentation Template: Business Process
Documentation Samples: Adobe Acrobat
- Contingent Worker Account Request Form (Workday)
- Proxy Access Authorization Form (Workday)
